MyLA311 3.63

City of Los Angeles – Freeware – Android iOS
out of 214 votes

Streamlined Access to City Services with MyLA311

David Fischer

01/24/2025

MyLA311 is a user-friendly app that connects Los Angeles residents to various city services and information, making civic engagement simpler than ever.

With MyLA311, accessing City of Los Angeles information and services couldn't be easier. This user-friendly app offers a range of features to help residents make service requests, find local amenities, stay informed about City Hall news, and even pay utility bills.

The 'Create New Service Request' feature enables residents to request popular city services like graffiti removal, pothole repair, and bulky-item pickup in just a few simple taps.
If you're looking for the nearest park, library, or emergency station, the 'City Info' feature provides a convenient map with locations for a variety of amenities such as parks, libraries, fire and police stations, golf courses, public pools, tennis courts, and parking lots.
Stay up to date with the latest City Hall news by browsing our Facebook, Twitter, and YouTube feeds.
Forget about stamps and envelopes - with MyLA311, you can pay your Los Angeles Water and Power bill right from your mobile device.

In addition to these features, MyLA311 offers several other useful functionalities:

User registration is now available for those who want a more personalized experience. However, registration is optional and doesn't limit access to basic app features.
If you already have an account with LADWP.com, you can use the same login credentials for MyLA311.
Registered users can access and track all their service requests conveniently from within the app.
The app now offers additional service request options, giving residents even more ways to request assistance from the city.
Enjoy new bill pay options that make it easier than ever to manage your Los Angeles Water and Power bills.
Access the app's expanded city knowledge-base for even more information and resources.

To make things even more convenient, you can also submit requests using our website: https://myla311.lacity.org.

We welcome feedback on the app, so please feel free to send us your thoughts and suggestions at [email protected].

MyLA311 is the ideal tool for Angelenos who want to make the most of their city, contribute to their community's beautification, and stay connected with their local government.

Overview

MyLA311 is a Freeware software in the category System Utilities developed by City of Los Angeles.

The latest version of MyLA311 is 3.63, released on 07/02/2024. It was initially added to our database on 11/28/2023.

MyLA311 runs on the following operating systems: Android/iOS.

Users of MyLA311 gave it a rating of 3 out of 5 stars.

Pros

User-friendly interface that makes it easy to report issues and request services.
Allows residents to track requests and receive updates on their status.
Offers a wide range of categories for reporting issues including graffiti, potholes, and more.
Provides a direct line of communication with city services, enhancing community engagement.
Available as a mobile app, making it accessible on the go for convenience.
Includes a map feature to pinpoint problem locations accurately.

Cons

Dependence on internet connectivity may limit access in certain situations or areas.
Response times can vary significantly, leading to frustration in urgent cases.
Some users report bugs or glitches in the app, which can hinder the reporting process.
Limited availability outside of Los Angeles city limits, restricting use for travelers or non-residents.
The effectiveness of resolution may depend on the responsiveness of various city departments.
Certain functionality may not be intuitive for all users, leading to possible confusion.

FAQ

What is MyLA311?

MyLA311 is a mobile application and website provided by the City of Los Angeles that allows residents to access city services and report issues.

How do I download the MyLA311 app?

You can download the MyLA311 app from the Apple App Store for iOS devices or Google Play Store for Android devices.

What kinds of issues can I report using MyLA311?

You can report various issues such as potholes, street light outages, bulky item pickups, graffiti, and noise complaints.

Is there a cost to use MyLA311?

No, the MyLA311 app and website are free to use.

How do I track the status of my service request?

Once you submit a request through MyLA311, you will receive a tracking number that you can use to check the status of your request through the app or website.

Can I submit requests anonymously?

Yes, you can submit requests anonymously. However, providing your contact information may help city officials communicate with you about your request.

Is MyLA311 available in multiple languages?

Yes, MyLA311 offers support in multiple languages, including Spanish and Korean.

What if I experience technical issues with the app?

If you encounter technical issues with the MyLA311 app, you can contact their customer support for assistance or check their FAQ section on the website.

Can I use MyLA311 if I'm not a resident of Los Angeles?

While primarily designed for residents of Los Angeles, anyone can use the app to report issues they notice within the city.

How does MyLA311 help improve city services?

MyLA311 provides city officials with valuable data on issues reported by residents, helping them prioritize and address service needs more effectively.

David Fischer

I am a technology writer for UpdateStar, covering software, security, and privacy as well as research and innovation in information security. I worked as an editor for German computer magazines for more than a decade before joining the UpdateStar team. With over a decade of editorial experience in the tech industry, I bring a wealth of knowledge and expertise to my current role at UpdateStar. At UpdateStar, I focus on the critical areas of software, security, and privacy, ensuring our readers stay informed about the latest developments and best practices.

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